IDENTITY OF THE CONTROLLER
The data controller is the legal or natural person who determines the purposes and means of the processing of your personal data.
In most cases, the purposes and means of processing are determined by the simplified stock company EXSEL AUTHENTIC HOTELS, with capital of €4,041,290.00 whose head office is located at 10 RUE DES STERNES 97434 SAINT-PAUL, and registered with the RCS of Saint-Denis de la Réunion
in certain cases, certain processing providers will be jointly responsible, in particular for the payment of your online reservations. Where applicable, EXSEL AUTHENTIC HOTELS will ensure that these service providers process your personal data in accordance with the requirements of the applicable regulations on the protection of personal data and in particular the regulation relating to the protection of personal data (hereinafter “GDPR° “) and Law No. 78-17 of January 6, 1978 relating to data processing, files and freedoms known as “Informatics and Freedoms”.
The data that may be collected and processed by EXSEL AUTHENTIC HOTELS are, for example:
Your contact details (last name, first name, telephone number, email, etc.);
Your identity data (date of birth, nationality, etc.);
Your credit card number and/or other payment information;
Your arrival and departure dates and times and other information concerning your stays (reservation number, locations, etc.);
Your preferences and interests
Your responses to satisfaction questionnaires or other comments, during or following a stay in one of the EXSEL AUTHENTIC HOTELS establishments,;
Technical and geolocation information, generated as part of the use of our website (IP address, connection data and navigation data) for the purposes of optimizing our website so that it corresponds to your usage needs .
The mandatory or optional nature of the information requested is indicated to you during collection by an asterisk. Information marked with an asterisk is mandatory because it is essential to processing your requests. The other information is intended to get to know you better and to improve the services offered to you. They are, therefore, optional.
The collection of information about people under the age of 16 is limited to their name, nationality and date of birth, which can only be provided to us by an adult who is their legal representative. We thank you for ensuring that your children do not transmit any personal data to us without your authorization (in particular via the Internet).
In the event that such a transmission takes place, you can contact our dpo at dpo@exsel.re
Your personal data may be collected at different times, including when:
You place an order/reservation on the EXSEL AUTHENTIC HOTELS Site or via an online service provider
You book in one of our hotels through a third party or not;
You browse our website and view products or services;
You are staying in one of our hotels;
You contact one of our hotels or EXSEL AUTHENTIC HOTELS customer service by any means
You subscribe to the newsletter mailing list;
You answer a satisfaction questionnaire;
You contact us for any disputes, requests and/or claims;
You participate in an online competition or game set up by EXSEL AUTHENTIC HOTELS;
You contact us via the address dpo@exsel.re to exercise your rights of access, rectification, deletion and opposition for legitimate reasons and opposition to commercial prospecting.
You can request the restriction of the processing of your personal data in cases, for example, where you contest the accuracy of the data used by us or you object to the processing of your data.
You may object at any time, for reasons relating to your particular situation, to processing of your personal data whose legal basis is the legitimate interest pursued by the data controller.
In the event of exercising your right of opposition, your personal data will no longer be processed as part of the processing concerned except in the event of a legitimate and compelling reason to maintain this processing or to justify that your data is necessary to observe, exercise or defend your rights in court
It offers you the possibility of recovering part of your data in a machine-readable format. But be careful not all data from all processing is portable and this right only concerns automated processing, excluding manual processing. or papers.
This right is limited to processing whose legal basis is your consent or the execution of pre-contractual measures or a contract.
This right does not include data derived, calculated or inferred from information you have provided to our company.
Regarding data processing based on your consent, you can withdraw your consent at any time. The treatments concerned will be stopped without the previous operations for which you had consented being called into question.
When you believe that your rights relating to your personal data have not been respected, you can lodge a complaint with the CNIL.
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Copyright © 2024 | Made with ❤️ by DIGIDATALE
Conditions Générales de ventes | Politique de confidentialité | Mention légales