These General Terms and Conditions of Sale (hereinafter the GTC) are those of the company SAS EXSEL AUTHENTIC HÔTELS (hereinafter the Company) registered with the Trade and Companies Register of Saint-Denis under number 753 989 094 R.C.S., whose registered office is located at 10, rue des Sternes Lotissement les Cormorans Saint-Gilles les Bains 97434 Saint-Paul.
The Company is the owner and publisher of the website www.exsel.re. The website is hosted by Kinsta Inc., whose registered office is located at 8605 Santa Monica Blvd #92581, West Hollywood, CA 90069 – United States.
The publishing director is Mr Yann Lefebvre.
The website offers the Client (hereinafter the Client) the possibility to book and pay for rooms at Exsel hotels (hereinafter the Services).
The official language of the website is French, an English version is also available.
They govern all the necessary steps for booking and monitoring the reservation between the contracting parties. The Client acknowledges having read and accepted these general terms and conditions of sale and the terms of sale of the reserved rate available on our booking platform. These general terms and conditions of sale apply to all reservations made online via our booking platform.
The Client selects the services presented on our booking platform. The Client acknowledges having read the nature, purpose and booking procedures of the services available on our booking platform and having requested and obtained the necessary and/or additional information to make his/her booking with full knowledge. The Client is solely responsible for his/her choice of services and their suitability to his/her needs, so that our responsibility cannot be invoked in this respect. The booking is deemed accepted by the Client at the end of the booking process.
The Client books the Service(s) that suit him/her on the website. The Services are accurately described and presented on the Company’s website. At any time, he/she can know the total amount of his/her Order. The Client is responsible for his/her choice of Services.
The Client retains the option to modify his/her Order until its validation. The Order summary lists the Services ordered as well as their price, including any additional charges (tourist tax).
At the end of the Order, the Client confirms acceptance by ticking the box to validate the GTC and then clicking on ‘Confirm my booking’. Certain ‘Non-modifiable, non-cancellable’ offers require explicit acknowledgement of the obligation to pay for the Order online.
After the Order has been validated, the Company sends a confirmation email to the Client summarizing the booking details.
The prices of the various Services are indicated in the descriptions, expressed in Euros, all taxes included. Unless otherwise stated or in the case of special offers, additional services are not included in the price (breakfast, etc.).
In the case of an online payment, the Website uses a secure transaction system called Adyen. This system guarantees the confidentiality of the Client’s banking details.
The data are therefore fully encrypted and protected. They are not stored electronically by the Company.
The Company reserves the right to suspend or cancel any Order in the event of non-payment, fraud, or attempted fraud.
Our booking platform acknowledges receipt of the Client’s reservation by sending an email. In the case of an online reservation, the acknowledgement of receipt by email summarizes the contract offer, the reserved services, the prices, the sales conditions related to the selected rate accepted by the Client, the date of the reservation, the after-sales service information, as well as the address of the seller’s establishment to which the Client may submit complaints.
In accordance with Article L 221-28 of the Consumer Code, the Client acknowledges that the right of withdrawal does not apply to accommodation services. As such, he/she expressly waives any right of withdrawal by accepting these GTC.
The sales conditions of the reserved rate specify the terms of cancellation and/or modification of the reservation. Reservations with prepayment cannot be modified and/or cancelled. Advance payments such as deposits will not be refunded. In such cases, this is specified in the sales conditions of the rate.
When the sales conditions of the reserved rate allow it, the cancellation of the reservation may be made directly with the establishment, whose telephone contact details are specified in the booking confirmation sent by email.
All reservations are nominative and cannot under any circumstances be transferred to a third party, whether free of charge or for a fee.
In accordance with the regulations in force in certain countries, the Client may be asked, upon arrival, to complete a police form. For this purpose, the Client will be asked to present an identity document in order to verify whether or not he/she must complete the police form.
Any behavior contrary to public decency and public order will lead the establishment to ask the Client to leave the premises without any compensation and/or without any refund if payment has already been made.
For establishments with Internal Regulations, the Client accepts and undertakes to comply with said regulations.
In the event of non-compliance by the Client with any of the provisions of the Internal Regulations, the establishment will be obliged to ask the Client to leave the premises without any compensation and/or without any refund if payment has already been made.
The photographs presented on our booking platform are not contractual. Even though every effort is made to ensure that the photographs, graphic representations, and texts used to illustrate the presented establishments give as accurate a view as possible of the services offered, variations may occur between the time of booking and the day of consumption of the service.
The establishment cannot be held responsible for non-performance or poor performance of the booking in the event of force majeure, acts of third parties, acts of the Client, including unavailability of the internet, inability to access the website, external intrusion, computer viruses, or in the case of prepayment not authorized by the Client’s bank.
Any booking or payment that is irregular, ineffective, incomplete, or fraudulent for reasons attributable to the Client will result in the cancellation of the order at the Client’s expense, without prejudice to any civil or criminal action against him/her.
Complaints regarding the non-performance or poor performance of the reserved services must, under penalty of forfeiture, be submitted to our attention in writing within eight days after the departure date from the establishment, to the email addresses of each hotel.
The prices related to the reservation of services are indicated before and during the booking. Prices are confirmed to the Client including all taxes, in the establishment’s commercial currency, and are only valid for the period indicated on the booking platform.
If the payment at the establishment is made in a currency other than that confirmed on the booking, exchange fees are the responsibility of the Client.
All reservations, regardless of their origin, must be paid in the local currency of the establishment, unless otherwise specified on-site.
Unless otherwise indicated on the booking platform, additional services are not included in the price. Taxes (local taxes, tourist taxes, etc.), if applicable, presented on the rates page, must be paid directly on-site at the establishment.
Prices take into account the VAT applicable on the day of the order, and any change in the applicable VAT rate will be automatically reflected in the prices indicated on the billing date.
Any modification or introduction of new legal or regulatory taxes imposed by the competent authorities will be automatically reflected in the prices indicated on the billing date.
As part of its activity, the Company may process certain personal data of its Clients. The Company attaches great importance to privacy and takes all necessary measures to ensure the confidentiality and security of Clients’ personal data.
The Company may collect personal data, including the following information:
Email address
First and last name
Postal address
Telephone numbers
Banking details (cards)
The Client consents to this data being processed and analyzed for the following purposes:
Website management
Order management
Payment of orders
Response to questions or complaints
Management and sending of the newsletter
Preparation of statistics
Management of requests for access, correction, and opposition rights
Management of unpaid invoices and disputes
Clients’ personal data are kept for the period strictly necessary for the above uses, up to three years after collection or the last contact with the Client.
The Company may communicate Clients’ personal data to cooperate with administrative and judicial authorities.
Pursuant to Decree 2011-219 of 25 February 2011 regarding the storage and communication of data allowing the identification of any person who contributed to the creation of online content, the Client is informed that the site host is obliged to keep the following data for one year from the date of creation of the content:
The identifier of the connection that originated the communication
The identifier assigned by the information system to the relevant content
The protocols used to connect to the service
The nature of the operation
The date and time of the operation
The identifier used by the author of the operation
The Company collects the IP address of each computer used by Clients in order to analyze site traffic and ensure that it is not engaged in actions that could harm the Company’s interests.
In accordance with the French Data Protection Act of 6 January 1978, as well as any regulations amending or replacing it, Clients have the right of access, correction, deletion, and opposition to the processing of their data collected and processed by the Company, by contacting the Company directly at the email address client@exsel.re.
As part of the use of the site by Clients, the Company may use cookies. An alert message asks each visitor in advance whether they wish to accept cookies. These cookies do not contain confidential information about Clients.
In the event of a dispute, after contacting customer service by email at client@exsel.re, and if no satisfactory response is received within 30 days, the Client may contact the Tourism and Travel Mediator, whose contact details are as follows:
Postal address: Médiation Tourisme et Voyage BP 80 303 75 823 Paris Cedex 17
Website: www.mtv.travel
